We are experiencing higher than average call volume. Please be patient. Allow up to 24 hours for a response.
Changes to MyAccount now LIVE
The changes to MyAccount are now live. MyAccount is the online system used by our licensees, vendors and tribal partners to submit licensing applications, pay for those applications, and submit requests to review equipment or software. It has received a major remodel as a result of WSGC replacing its legacy internal systems.
Log Into MyAccount
Provide your feedback on the updates to MyAccount
Response Time for MyAccount Inquiries
As we continue working through inquiries in our new system, we are experiencing a higher-than-normal volume of calls and emails. We appreciate everyone’s patience during this transition.
To help us respond as efficiently as possible, we ask that customers allow up to 24 hours for a response before reaching out again. Multiple duplicate calls and emails are creating additional delays for Gambling Commission staff.
We are actively working to respond to all inquiries as quickly as possible and appreciate your understanding and cooperation.
Go Live Resources
- Learn how to use MyAccount with our user guides
- Frequently Asked Questions - As we progress with our new system, we will update this FAQ with more questions that we receive.
Train Yourself on MyAccount
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General Licensing & Submissions (Full MyAccount Webinar)
- Click on images below to watch shorter 5-10 minute videos on specific topics
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Nonprofit Licensing & Submissions (Full MyAccount Webinar)
- Click on images below to watch shorter 5-10 minute videos on specific topics
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Billing, Payments, QLR (Full MyAccount Webinar)
- Click on images below to watch shorter 5-10 minute videos on specific topics
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Additional training videos available on the following topics:
- Understanding How To Login To MyAccount
- Navigating MyAccount
- Licensing for tribal partners (Certification, Eligibility, Registration)
- Submitting Materials as a Tribal Partner
- MyAccount Support & Resources
What has changed
The MyAccount site that went live May 11, 2026 looks much different than what you used to use. For our partners and customers, this means more payment options, increased security and more efficient communications and clarity with your submissions.
Benefits of the new system
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Benefits for Licensees
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More online: Moving nearly all your applications and submissions online – less paper errors or mail delays. Mail in payment will still be available.
More payment options: You will be able to pay with debit, credit and bank transfers. In addition, anyone will be able to pay with a credit card instead of being limited to one user.Make one payment for all licenses instead of separate payments.
Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.Less emails: Secure document uploads and secure messaging through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, licensees can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.
Expanded invoice visibility: More invoices and history will be available for review.
Know the status: Applications and submissions will be tracked in real-time, so you know where things are at.
Account switching: Easily switch between different businesses for your work with Gambling Commission.
- Benefits for vendors/manufacturers
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Less emails: Secure document uploads and notifications through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, vendors can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.
Know your status: Submissions will be tracked in real-
More payment options: You will be able to pay with debit, credit and bank transfers. In addition, anyone will be able to pay with a credit card instead of being limited to one user.
Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.
- Benefits for tribal partners
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Payment flexibility: You will be able to submit your application/registration/certification and then be able to pay separately by mail or online. In addition, anyone will be able to pay with a credit card instead of limited to one user.
Skip the mail: You will save time and money going online instead of spending money on postage and waiting for snail mail.
Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.
Less emails: Secure document uploads and secure messaging through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, tribes can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.
Know the status: Submissions will be tracked in real
Why were these changes made?
WSGC retired and replaced its 20-year-old internal systems to provide more efficient service. Our internal systems are directly tied into MyAccount, so we replaced the technology for MyAccount as well. We also updated some of the ways we do things to be more efficient in how we work with tribal partners, licensees and vendors.
Questions?
Contact polarisproject@wsgc.wa.gov
Last updated: 5/11/2026