Changes Coming to MyAccount

MyAccount is the online system used by our licensees, vendors and tribal partners to submit licensing applications, pay for those applications, and submit requests to review equipment or software.  It is getting a major remodel as a result of WSGC replacing its legacy internal systems.

MyAccount Unavailable May 1 - 10, 2026

Due to our transition to a new system, we are no longer processing any new, renewal, or change applications (“system blackout”).  

This applies to everyone: tribal, commercial, non-profit, and individuals. 

The system blackout begins at midnight Pacific time Thursday April 30 and will last until May 11 at 8 a.m.

FOR INDIVIDUALS 

  • Any individual applications that are not approved by May 1 will not be approved until May 18, at the earliest. 

FOR ORGANIZATIONS 

  • If you have submitted a new organization license application to us, it will take us an additional 10 working days of processing time to complete the investigation due to the system blackout. 
  • Organizational licenses, which expire on June 30, will be available to renew starting on May 11 in our new system. 
  • If you have submitted Tribal Lottery System equipment and/or software submissions to us, it may take us an additional 10 working days to complete your submissions and issue a review decision. 
  • If you have submitted non-TLS equipment and/or software submissions to us, it may delay our review time and decision. 
  • Equipment malfunction forms won’t be available during the system blackout. Please contact your assigned field agent as needed. 

After May 11, license applications, renewals and equipment submissions will be processed with first in, first out priority. 

Thank you in advance for your patience and understanding as we go live with a new system to make us more efficient and transparent in our work with you! Read more about the changes coming to MyAccount. 

 

Paper applications availability and in-person appointment

Due to our system upgrades, paper license applications and forms as well as equipment submission and malfunction forms will be removed from our website on April 30.  

In-person appointments to process licensing applications will not be scheduled from May 1 through May 11. Self-exclusion appointments will still be available. 

After our new system is live on May 11, online license applications and equipment submissions are required unless you have an online waiver approval. 

 

Train Yourself on Changes Coming to MyAccount May 11

Submitting Commercial Applications
Submitting a Commercial Employee Representative Application
MyAccount Commercial Submissions
WSGC Nonprofit Submissions
Applying for a Nonprofit Organizational License in MyAccount
Nonprofit Individual Licenses

  • Billing, Payments, QLR (Full MyAccount Webinar)

    • Click on images below to watch shorter 5-10 minute videos on specific topics
Billing and Payment
QLR
Managing Your WSGC Profile in MyAccount

Additional training videos available on the following topics:

 

Find out more about changes coming to how you submit applications, requests and payments to Gambling Commission

Click on these links to be taken to a detailed description for each topic.

What's The Difference?

How were WSGC partners and customers consulted?

Frequently Asked Questions

What’s changing?

The MyAccount site used today will look much different when we replace our internal systems. For our partners and customers, this means more payment options, increased security and more efficient communications and clarity with your submissions.

FROM

my account

TO

New MyAccount screen

Benefits of the new system

Benefits for Licensees

More online: Moving nearly all your applications and submissions online – less paper errors or mail delays. Mail in payment will still be available.

More payment options: You will be able to pay with debit, credit and bank transfers. In addition, anyone will be able to pay with a credit card instead of being limited to one user.

Make one payment for all licenses instead of separate payments.

Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.

Less emails: Secure document uploads and secure messaging through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, licensees can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.

Expanded invoice visibility: More invoices and history will be available for review.

Know the status: Applications and submissions will be tracked in real-time, so you know where things are at.

Account switching: Easily switch between different businesses for your work with Gambling Commission.

Benefits for vendors/manufacturers

Less emails: Secure document uploads and notifications through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, vendors can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.

Know your status: Submissions will be tracked in real- time so you know where things are at.

More payment options: You will be able to pay with debit, credit and bank transfers. In addition, anyone will be able to pay with a credit card instead of being limited to one user.

Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.

Benefits for tribal partners

Payment flexibility: You will be able to submit your application/registration/certification and then be able to pay separately by mail or online. In addition, anyone will be able to pay with a credit card instead of limited to one user.

Skip the mail: You will save time and money going online instead of spending money on postage and waiting for snail mail.

Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.  

Less emails: Secure document uploads and secure messaging through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, tribes can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.

Know the status: Submissions will be tracked in real -time so you know where things are at.


 

When is this happening?

We will be going live with our new system on Monday, May 11.

What can I/my organization do to prepare?

Tips

Why are these changes being made?

WSGC is retiring and replacing its 20-year-old internal systems to provide more efficient service. Our internal systems are directly tied into MyAccount, so we are replacing the technology for MyAccount as well. We will be updating some of the ways we do things to be more efficient in how we work with tribal partners, licensees and vendors.

Questions?

Frequently Asked Questions

Contact polarisproject@wsgc.wa.gov

Last updated: 4/29/2026