Changes Are Coming to MyAccount (Get Prepared NOW)
Changes Coming to MyAccount
MyAccount is the online system used by our licensees, vendors and tribal partners to submit licensing applications, pay for those applications, and submit requests to review equipment or software. It is getting a major remodel as a result of WSGC replacing its legacy internal systems. The replacement solution, built with Microsoft Dynamics, will allow WSGC to better serve its partners and customers. We are calling the project “Polaris,” but will continue to call the external facing system “MyAccount” as it is today.
Demonstration of Changes to MyAccount October 30, 2025
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Click on the image below to watch the full demonstration or visit this playlist to watch shorter videos on specific functionality: |
View the presentation slides from the demonstration on Oct. 30
Changes are coming to how you submit applications, requests and payments to Gambling Commission
Logging into MyAccount through SAW
What can I/my organization do to prepare?
Why are these changes being made?
How were WSGC partners and customers consulted?
How will Gambling Commission help us adjust to the new system?
What’s changing?
The MyAccount site used today will look much different when we replace our internal systems in February 2026. For our partners and customers, this means more payment options, increased security and more efficient communications and clarity with your submissions. Find out about how you will log in to MyAccount with SAW.
Review the rules changes approved by the Commissioners on October 16, 2025, and are associated with the IT modernization.
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Benefits for licensees:
- More online: Moving nearly all your applications and submissions online – less paper errors or mail delays.
- Mail in payment will still be available.
- More payment options: You will be able to pay with debit, credit and bank transfers. In addition, anyone will be able to pay with a credit card instead of being limited to one user.
- Make one payment for all licenses instead of separate payments.
- Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.
- Less emails: Secure document uploads and secure messaging through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, licensees can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.
- Expanded invoice visibility: More invoices and history will be available for review.
- Know the status: Applications and submissions will be tracked in real-time, so you know where things are at.
- Account switching: Easily switch between different businesses for your work with Gambling Commission.
Benefits for vendors/manufacturers:
- Less emails: Secure document uploads and notifications through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, vendors can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.
- Know your status: Submissions will be tracked in real-
- More payment options: You will be able to pay with debit, credit and bank transfers. In addition, anyone will be able to pay with a credit card instead of being limited to one user.
- Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.
Benefits for tribal partners:
- Payment flexibility: You will be able to submit your application/registration/certification and then be able to pay separately by mail or online. In addition, anyone will be able to pay with a credit card instead of limited to one user.
- Skip the mail: You will save time and money going online instead of spending money on postage and waiting for snail mail.
- Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.
- Less emails: Secure document uploads and secure messaging through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, tribes can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.
- Know the status: Submissions will be tracked in real
When is this happening?
The new system is currently planned to go live February 23, 2026 (updated Aug. 14)
What can I/my organization do to prepare?
- Complete this form to tell us who needs which roles in the updated MyAccount by Dec. 24 to ensure you can log into the new system when we go live
- Read about signing into MyAccount with SAW and the different roles in MyAccount
- Sign up for SecureAccess Washington (SAW) if you don't have an account
- Watch the demonstration of changes coming to MyAccount: MyAccount Licensee Demonstration of Changes 10.30.25
- Sign up for email updates from Gambling Commission
- Share this Web page with others in your organization who may use MyAccount so they are aware of the changes coming
- Bookmark this page for additional information to come.
What others are saying
We asked people who watched the demonstration, “What did you like about the changes you saw?” Here’s what they said:
"The progress notifications for applications is great. Also like the new invoice feature.”
“I am looking forward to working with the new site. If final system replicates the demo this will be one of the most informative, user friendly licensing sites I have worked on.”
"Will be very user-friendly and provide detailed information on our account.”
"I think the quarterly filings will be easy.”
Why are these changes being made?
WSGC is retiring and replacing its 20-year-old internal systems to provide more efficient service. Our internal systems are directly tied into MyAccount, so we are replacing the technology for MyAccount as well. We will be updating some of the ways we do things to be more efficient in how we work with tribal partners, licensees and vendors.
How will Gambling Commission help us adjust to the new system?
In addition to the demonstration, Gambling Commission will be providing training to help external users learn how to use the new system in early 2026. Our customer service line will also be available for support and questions after we go live. We are committed to helping our partners and customers succeed with this new system and do their work with WSGC more efficiently. Thank you in advance for your patience as we learn a new system.
Questions?
Contact polarisproject@wsgc.wa.gov
Last updated: 12/18/2025