Changes Coming to MyAccount

MyAccount is the online system used by our licensees, vendors and tribal partners to submit licensing applications, pay for those applications, and submit requests to review equipment or software.  It is getting a major remodel as a result of WSGC replacing its legacy internal systems. The replacement solution, built with Microsoft Dynamics, will allow WSGC to better serve its partners and customers. We are calling the project “Polaris,” but will continue to call the external facing system “MyAccount” as it is today.

Changes are coming to how you submit applications, requests and payments to Gambling Commission

What’s changing?

When is this happening?

What can I/my organization do to prepare?

Why are these changes being made?

How were WSGC partners and customers consulted?

How will Gambling Commission help us adjust to the new system?

Questions? Interested in helping us test the updated system?

July 24, 2025 Virtual Public Feedback Session on Hearing Rules, Polaris IT Modernization | Washington State Gambling Commission

What’s changing?

The MyAccount site used today will look much different when we replace our internal systems in January 2026. For our partners and customers, this means more payment options, increased security and more efficient communications and clarity with your submissions.

FROM

my account

TO

Future My Account

Benefits for licensees:
  • More online: Moving nearly all your applications and submissions online – less paper errors or mail delays.
    • Mail in payment will still be available.
  • More payment options: You will be able to pay with debit, credit and bank transfers. In addition, anyone will be able to pay with a credit card instead of being limited to one user.
    • Make one payment for all licenses instead of separate payments.
  • Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now. 
  • Less emails: Secure document uploads and secure messaging through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, licensees can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.
  • Expanded invoice visibility: More invoices and history will be available for review.
  • Know the status: Applications and submissions will be tracked in real-time, so you know where things are at.
  • Account switching: Easily switch between different businesses for your work with Gambling Commission.

Benefits for vendors/manufacturers:
  • Less emails: Secure document uploads and notifications through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, vendors can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.
  • Know your status: Submissions will be tracked in real- time so you know where things are at.
  • More payment options: You will be able to pay with debit, credit and bank transfers. In addition, anyone will be able to pay with a credit card instead of being limited to one user.
  • Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.

Benefits for tribal partners:
  • Payment flexibility: You will be able to submit your application/registration/certification and then be able to pay separately by mail or online. In addition, anyone will be able to pay with a credit card instead of limited to one user.
  • Skip the mail: You will save time and money going online instead of spending money on postage and waiting for snail mail.
  • Expanded user access: Organizations will be able to have multiple users in MyAccount, instead of just one user as it is now.  
  • Less emails: Secure document uploads and secure messaging through MyAccount will provide more efficiency in communications with Gambling Commission. In addition, tribes can initiate a message, instead of waiting for a secure message from the agency. Multiple document formats will be allowed for uploading.
  • Know the status: Submissions will be tracked in real -time so you know where things are at.

When is this happening?

The new system is currently planned to go live January 20, 2026

External GANTT

 

 

 

 

 

What can I/my organization do to prepare?

  • Join us for a demonstration of the system - 6/25 update: demonstration date to be rescheduled
    • We will discuss licensing and submissions in this call
  • Volunteer to participate in testing in November
  • Share this Web page with others in your organization who may use MyAccount so they are aware of the changes coming
  • Bookmark this page for additional information to come

Why are these changes being made?

WSGC is retiring and replacing its 20-year-old internal systems to provide more efficient service. Our internal systems are directly tied into MyAccount, so we are replacing the technology for MyAccount as well. We will be updating some of the ways we do things to be more efficient in how we work with tribal partners, licensees and vendors.

How were WSGC partners and customers consulted?

WSGC sent out a survey in November 2024 asking external users of MyAccount what they like and don’t like. Here’s what we heard:

CURRENTLY LIKE

  • Making payments in the current system is easy, convenient and simple
  • Ease with submitting quarterly license reports (non-tribal licensees) and reviewing before making payment
  • Class 3 gaming employee applications are fast and user friendly
  • Submitting license applications (non-tribal) is easy and convenient, with help features, and the ability to review applications that are complete
  • Submitting sports wagering menu requests is simple

IMPROVEMENT IDEAS

  • Submit application online and then pay by mail
  • Make one payment for several licenses instead of several payments
  • Ability to upload multiple documents at a time
  • Ability to start from prior year’s license application and make needed changes
  • Reminders when licenses are due to expire
  • Better handling of employees who work for multiple businesses
  • Ability to print an invoice then pay by check
  • Ability to add new gaming items to a license
  • Frustrated with need to re-enter data in some places 
  • Credit card payment option
  • Access digital copy of class 3 applications after submitting
  • Ability to see where the application is in the process
  • Improve menu and efficiency for sports wagering menu requests 
  • Include more than one year of hours/billing summary
  • Renew candidate and address in the same place
  • Ability to audit licensing records of current licensed/registered employees
  • Get State Gaming Authority case reports faster and view more than two years history

We have incorporated as many improvements as we can within our limited budget, and we plan to build on what we initially release. Stay tuned for more details on what functionality will be included MyAccount.

How will Gambling Commission help us adjust to the new system?

In addition to demonstrations and testing opportunities, Gambling Commission will be providing live and recorded training to help external users learn how to use the new system. Our customer service line will also be available for support and questions after we go live. We are committed to helping our partners and customers succeed with this new system and do their work with WSGC more efficiently. Thank you in advance for your patience as we learn a new system.

Questions? Interested in helping us test the updated system?

Contact polarisproject@wsgc.wa.gov

 

Last updated: 7/17/25