MyAccount help

This page provides an overview of resources for your Washington State Gambling Commission MyAccount.

Accessing MyAccount

If you do not have an account, Learn how to register for MyAccount.

If you already have a Secure Access Washington (SAW) account and a WSGC MyAccount, you can log in to MyAccount.

If you already have a SAW account and a MyAccount but are experiencing issues and need assistance, you can contact:

MyAccount issues

Our Known MyAccount issues page details both active and issues resolved in the last five business days.

Quick help tips

Expected menu options not displaying

If you have recently been granted new MyAccount permissions but are not seeing the appropriate menu options, you may need to clear your browser's cookies and cache. Steps for doing so in Chrome and Edge are below. If you are using a browser other than Chrome or Edge, you can find instructions online by searching "how to clear cookies and cache in (insert browser name).

Clearing cookies and cache in Google Chrome

  1. Open Google Chrome on your computer
  2. Click the three-dot menu icon in the top-right corner of the browser
  3. Hover over More Tools and select Clear Browsing Data
  4. In the pop-up window, choose a Time Range (e.g., Last hour, Last 7 days, or All time)
  5. Check the boxes for Cached images and files and, if needed, Cookies and other site data
  6. Click Clear Data to complete the process


Clearing cookies and cache in Microsoft Edge

  1. Open Microsoft Edge
  2. Click the three dots in the top-right corner to open the menu
  3. Select Settings from the menu
  4. Go to Privacy, Search, and Services
  5. Under Clear browsing data, click Choose what to clear
  6. Select a Time range from the drop-down menu
  7. Check the box for Cached images and files
  8. Click Clear now to remove the cache

Recently saved or submitted item is not displaying as pending payment

You may need to refresh your browser before the application will display in the Billing and Payments tab.

Image of MyAccount open in Microsoft Edge with the Refresh Browser icon called out by a red box around it

User guides

These comprehensive User Guides are designed to support users in navigating MyAccount - an essential, secure, and centralized platform developed by the Washington State Gambling Commission (WSGC). MyAccount enables tribal partners and licensees to manage and communicate on a wide range of gambling-related activities. It facilitates smooth communication, streamlined submissions, accurate licensing processes, and efficient user management. Whether you are a Super User with administrative responsibilities, Secondary User, or Employee managing specific organizational tasks, these User Guides will help you understand your role within the system and how to maximize your use of its features.

How to use these User Guides

Each User Guide is organized into task-based sections with instructions, interface descriptions, and user role distinctions. Screenshots and system messages are included to aid understanding.

We recommend reading each User Guide and referencing specific sections as needed. For additional support, please contact us using the Secure Message Center in MyAccount for inquiries. 

Each User Guide is available in other languages upon request.

Licensee User Guides

Account Management

Licensing

Submissions

Billing & Payments

Tribal Partner User Guides

Account Management

Licensing

Submission

Billing & Payments

  • Billing and Payment (PDF, XXMB)  – Coming Soon
  • Billing and Payment (video)
  • Tribal Case Reviewer Instructions – Coming Soon

Additional resources

Our Changes to MyAccount page provides a series of recorded webinars and shorter, focused help videos for licensing, submissions, QLR filing, and billing and payments.