Changes are now LIVE with MyAccount
NOTE: We are experiencing higher than average call volume. Please be patient. Allow up to 24 hours for a response.
MyAccount help
This page provides an overview of resources for your Washington State Gambling Commission MyAccount.
Accessing MyAccount
If you already have a Secure Access Washington (SAW) account and a WSGC MyAccount, you can log in to MyAccount.
If you do not have an account, Learn how to register for MyAccount.
Quick Help Tips
One of the ways to navigate MyAccount is to understand that all web browsers are not the same. Make sure that the system has recorded your action, by clicking refresh, to ensure the process has been completed. Also ensure that your browser cache has been cleared, to provide the most effective way to display accurate information.
Example: Click refresh after creating an application to ensure that the payment action will appear in the billing & payment tab in MyAccount.
User guides
These comprehensive User Guides are designed to support users in navigating MyAccount - an essential, secure, and centralized platform developed by the Washington State Gambling Commission (WSGC). MyAccount enables tribal partners and licensees to manage and communicate on a wide range of gambling-related activities. It facilitates smooth communication, streamlined submissions, accurate licensing processes, and efficient user management. Whether you are a Super User with administrative responsibilities, Secondary User, or Employee managing specific organizational tasks, these User Guides will help you understand your role within the system and how to maximize your use of its features.
How to use these User Guides
Each User Guide is organized into task-based sections with instructions, interface descriptions, and user role distinctions. Screenshots and system messages are included to aid understanding.
We recommend reading each User Guide and referencing specific sections as needed. For additional support, please contact us using the Secure Message Center in MyAccount for inquiries.
Each of User Guide is available in other languages upon request.
- Licensee User Guides
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Account Management
Licensing
- Licensing – Commercial (PDF, 1.52MB)
- Submitting Commercial Applications (video)
- Submitting Commercial Employee or Representative Applications (video)
- Licensing – Non-Profit (PDF, 1.43MB)
- Submitting Nonprofit Applications
- Submitting Nonprofit Employee Applications (video)
- Licensing – Employee (PDF, 869KB)
Submissions
- Submissions – Commercial (PDF, 6MB)
- Submitting Commercial Submissions (video)
- Submissions – Non-Profit (PDF, 4MB)
- Submitting Nonprofit Submissions (video)
Billing & Payments
- Billing And Payment (video)
- Submitting QLR (video)
- Tribal Partner User Guides
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Account Management
Licensing
- Tribal Partner (PDF, 982KB)
- Submitting Tribal Certification (video)
- Submitting Tribal Eligibility (video)
- Submitting Tribal Registration (video)
Submission
- Submissions – Tribal (PDF, 3MB)
- Submitting Tribal Submissions (video)
Billing & Payments
- Billing and Payment (PDF, XXMB) – Coming Soon
- Billing and Payment (video)
- Tribal Case Reviewer Instructions – Coming Soon
Additional resources
Our Changes to MyAccount page provides a series of recorded webinars and shorter, focused help videos for licensing, submissions, QLR filing, and billing and payments.