What’s the difference?

What’s changing from how we do things today when we go live with the system updates to MyAccount?
Category Currently: After we go live with changes: Why?
Billing & Payments

You have to pay before an application can be submitted

You will be able to submit an application, then pay online or mail in your payment (application still won’t be processed until we receive payment)

Provide more options for organizations who have different people submitting an application and a payment, or who needed to pay by check
Billing & Payments

You must be authorized to pay by check before you can pay with this method (longer process)

Users with system access can print an invoice then can pay by check, ACH or bank/credit card

Increase payment options
Licensing

Limited to applying for three gambling activities with an application

Can apply online for any type of gambling activity on a license

Provide more options for gambling license
Licensing

When you submit a Personnel Termination Notice then add the same staff back again later, you automatically get an email that the person has been added

When you submit a Personnel Termination Notice then add the same staff back again later, you will receive a notification then be able to see the employee re-linked in MyAccount

Not rely on emails, see the status of all employees in one place
Licensing

There are different license numbers if you are approved for more than one gambling activity i.e. if you are approved as both a manufacturer and a distributor, you have two license numbers, 20-XXXXX and 21-XXXXX.

One new license number for each org (after first renewal)

You will have one number to identify your organization as an approved licensee. If you are approved for more than one gambling activity, you will be approved as a manufacturer and a distributor, both activities will be tied to your approved organization license number.
Licensing & Submissions

Documents are sent by email to and from licensees for licensing and submissions (including submission response letters)

Documents will be uploaded into MyAccount between Gambling Commission and licensees for licensing and submissions (including submission response letters)

Increased security, ease of finding information and tracking records
Roles/Account Management

Everyone is a super user and can make payments

New roles created to supplement super user role, including payment user who cannot see confidential information

Create a separation of duties for larger organizations, increased security
Roles/Account Management

User must request Gambling Commission add new entity or organization

An external super user will be able to add an organization or entity for a person

Faster access for users
Tribal

Tribal submissions for game rules and internal controls are sent through email

Tribal submissions for game rules and internal controls are submitted through/uploaded in MyAccount

Increased security, ease of finding information and tracking records
Billing & Payments

You cannot see your credit balance.

You can see credits in MyAccount and request GMB staff to apply to certain fees/charges.

Increased transparency in payments and balances.
Billing & Payments

Everyone is a super user, which means anyone can see details of applications and make payments.

Separate roles exist for payment submitters who won’t be able to see application/submission details. Super users can still make payments. Read more about roles.

Increased security, more accurately reflects division of duties at larger organizations and tribes.
Billing & Payments

You cannot make payments with a credit card.

You will be able to use Visa, MasterCard, American Express, and Discover bank cards (debit or credit cards) when we go live. Customers will pay a bank card processing fee (debit is run like credit) to the credit card processor. The fee is currently 2.90%.

Increased payment options.
Licensing

Most people submit applications, renewals and submissions by paper or email.

Online applications (one type at a time) and submissions will be required of applicants and licensees. Online waivers can be submitted by applicants and licensees allowing them to continue to submit paper applications and submissions in circumstances where they do not have the ability to submit online.

Improved efficiency, increased transparency on status/payments.
Licensing

There are four change applications available online: add employer, change fundraising event (FRE) date/time, manager/management, name changes.

Add/change employer will be an available application in MyAccount. Other change applications will be available for download on the website and in MyAccount. You then submit the change applications through secure messaging in MyAccount.

So we can process changes you need to make. We are hoping to move some of these change applications online later.
Licensing

You have to reach out to Gambling Commission staff to add access to a new entity/organization for a person.

Your organization’s super user will be able to add a person to their organization/entity.

Increased efficiency
Licensing

An employer can't see if an individual has been renewed, creating confusion and potential unnecessary renewals.

Employers and employees can see the status of a license, and won’t be able to renew if someone else already did.

Increased efficiency and accuracy in renewals.
Licensing

You cannot access your application/renewal after submitting.

You will be able to access a digital version of your application/renewal after submitting.

Increased transparency.
Billing & Payments

You cannot view current licensed/certified/eligible employees.

You will be able to see all current licensed/certified/eligible employees in MyAccount.

Increased transparency/efficiency for tracking the status of your employee licenses.
Licensing

Different license numbers for different gambling activities.

One new license number for each organization, after first renewal. When we first go live, you will continue to have your existing license numbers. After your first renewal, we will provide you with your new license number for your organization that applies to all your gambling activities.

Reduce confusion with license numbers, more efficient tracking of all activities under an organization.
Licensing & Submissions

External communications about applications/renewals and submissions are done through email.

External communications are sent through secure messaging in MyAccount.

Increased security with your information, increased efficiency with all communications in one place.
Tribal

Tribal submissions, game rules and internal controls are sent through email.

Tribal submissions, game rules and internal controls are shared through MyAccount.

Increased security with your information, increased efficiency with all communications in one place, increased transparency with status of submissions.