Known MyAccount Issues

Learn about known MyAccount issues, status of the issue, and, when known, an estimated resolution date.

Open issues

MyAccount not accepting American Express credit cards

  • Date issue reported: June 10
  • Status: WSGC's credit card processor is actively working to resolve the error
  • Estimated resolution date: July 1, 2026

Recently resolved issues

There are no issues that have been resolved in the last five business days.

How to report an issue

To assist us in helping you, provide details such as the web browser you are using and the task you were trying to complete when you experienced the issue. Providing screenshots of any error messages received is also helpful. Report your issue to the appropriate email address below.

Licensing related issues: Licensing@wsgc.wa.gov

QLR issues: FinancialReporting@wsgc.wa.gov

Billing and payment issues: Revenue@wsgc.wa.gov