MyAccount System Blackout: May 1 until May 11

In early May 2026, we are transitioning from our legacy to our new MyAccount system. During this transition, we are not able to process any new, renewal, or change applications (“system blackout”).  

This applies to everyone: tribal, commercial, non-profit, and individuals. 

The system blackout begins at midnight Pacific time Thursday April 30.  The new system will be available on May 11.  

FOR INDIVIDUALS 

• If you want your individual application (new or renewal) approved before the system blackout, we must receive your complete application, fingerprint cards, and payment by April 24.   

• Any individual applications that are not approved by May 1 will not be approved until May 18, at the earliest. 

• Any individual license that expires before May 11 can be renewed as early as 60 days before the expiration date and as late as April 24. 

FOR ORGANIZATIONS 

• If you have submitted a new organization license application to us, it will take us an additional 10 working days of processing time to complete the investigation due to the system blackout. 

• Organizational licenses, which expire on June 30, will be available to renew starting on May 11 in our new system. 

• If you have submitted Tribal Lottery System equipment and/or software submissions to us, it may take us an additional 10 working days to complete your submissions and issue a review decision. 

• If you have submitted non-TLS equipment and/or software submissions to us, it may delay our review time and decision. 

• Equipment malfunction forms won’t be available during the system blackout. Please contact your assigned field agent as needed. 

After May 11, license applications, renewals and equipment submissions will be processed with first in, first out priority. 

Thank you in advance for your patience and understanding as we go live with a new system to make us more efficient and transparent in our work with you! (Read more about the changes coming to MyAccount).